Shipping policy

Shipping Policy

We ship within the United States. Every order is dispatched with tracking, and shipping is free unless stated otherwise on the product page or in the cart.

PROCESSING

We need 1–3 business days on average to prepare your order and hand it to our carrier. During busy periods this can stretch to 5 business days, and we will let you know if it does.

All payments are subject to verification before dispatch. To help fight card fraud, orders with incorrect billing information or orders requiring additional verification may be delayed or cancelled.

Once your order has entered processing we are unable to make changes to it, including address changes or a change of saddle colour. We ship only to the address given at checkout.

We dispatch on business days only — not on Saturdays, Sundays or public holidays.

TRACKING

Every order is processed with a tracking number. You will receive a shipping confirmation e-mail with that number as soon as your order leaves our facility.

Carriers can take a few days to update their systems. If you placed your order more than 5 business days ago and your tracking number still shows no information, e-mail us at customer.hoponkids@outlook.com.

DELIVERY TIMES

Estimated delivery within the United States: 7–14 business days from dispatch.

These are estimates in business days and do not include our 1–5 business day processing time. Specific delivery dates cannot be provided or guaranteed.

While we do everything we can to get your order to you on time, we cannot be held responsible for conditions beyond our control — carrier backlogs, customs procedures, public holidays, severe weather, strikes or civil disruption — and these can cause delays beyond our original estimate.

THE PARCEL

A HopOnKids seat ships as one box of roughly 7 pounds, about 14 by 10 by 8 inches. It is small enough for most carriers to leave at the door or with a neighbour; some drivers still prefer to hand over a parcel of this weight in person. If nobody is in, the carrier will normally leave a card and reattempt. We cannot control which of those a given driver chooses.

The seat ships partly assembled. The frame with the padded guard ring, the saddle, the two footrests, the mounting hardware and the wrench are all in the box; fitting it to your bike takes a few minutes with the included wrench.

SPLIT SHIPMENTS

If your order contains more than one item — for example a seat plus a second seat for another bike — the items may ship separately and arrive on different days.

LOST, STOLEN OR DAMAGED PACKAGES

If tracking shows your package as delivered but you have not received it, please report it to the carrier and file a claim with them, and let us know at customer.hoponkids@outlook.com so we can help.

If your package arrives damaged, e-mail us within 48 hours of delivery with a photo of the item and the packaging. We use the carrier's delivery timestamp when reviewing damage claims, and claims raised long after delivery may not be possible to honour.

WRONG ADDRESS

It is the buyer's responsibility to make sure the shipping address is correct before submitting an order. We begin working on orders immediately and cannot retrieve a parcel once it has entered processing. Orders returned to us because of an incorrect address can be reshipped at the buyer's cost.

CONTACT

Questions about an order or a delivery: customer.hoponkids@outlook.com